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When Jack,Tim and Betty Webb started Saratoga Masonry Supply in 1980, their goal was to go beyond merely filling a void for masonry building products between Albany and Glens Falls. "We've seen businesses come and go", they said. "Some thrive and grow while others falter and fade away. Our goal was to thrive and also to grow." Success they thought depended on more than just carrying quality products-such as Champlain Stone, Rockwood landscape and L+S precast stone- of which they could be personally proud. "Our ultimate concept from the very first was to provide personalized service", they said, "We believe that all customers deserve and are entitled to that. We also paid close attention to detail and listened carefully to what our customers had to say." The Webb's formula for success paid off when, within two years, they added The Little Stove Shop in a corner of Saratoga Masonry's building. The name "Little" was quickly outgrown, and the stove shop was moved into its own building next door. In 1997, that still-growing business was renamed "Saratoga Fireplace and Stove. Eventually Jack and Betty turned both ventures over to their son, Timothy, and retired. As President of the side-by-side business, the younger Webb said that the two compliment each other. "Our customers enjoy the benefits of one-stop shopping for better home comfort" Look around our showroom and you'll see Heat N Glow, Hearthstone, Quadra Fire, Majestic, Jotul and more." The younger Webb has also expanded both businesses, for example, Saratoga Fireplace and Stove also stocks barbecue grills by such makers as Holland, Broil King, Beefeater and Fire Magic. Webb and his staff are still listening to customers' comments and feedback. Factory Trained and Nationally Certified! The management of Saratoga Fireplace and Stove want you to be comfortable and confident with your purchase. That is why we insist every employee from the salesmen that greets you at the door, to the delivery and installation team, to the serviceman that takes care of you after the sale, be educated and trained to the highest standard. The National Fireplace Institute is the only nationally recognized certifing agency in the industry, and we are in an on-going program to educate and certify all of our people. We regularly attend rigorous factory training in order to remain on the cutting edge of ever changing technology. |